Frequently Asked Questions

For all users (Free & Silver, Gold or Diamond)

How do I upgrade my account?
Click here, select a plan by clicking the 'select plan' button under the plan you wish to upgrade to and follow the instructions.

What payment methods do you accept?
Currently we only accept paypal as a payment method, we are however working on adding additional payment methods.

The "My Files" page isn't showing correctly, I can't see a list of all my files!
In order to view the "My Files" page, your browser must have JavaScript enabled.
In Internet explorer you can change your javascript settings by going to:
Tools -> Internet Options -> Security. "Enable" must be selected, if it's not already selected, click "Apply". You should now be able to view File Den correctly.

When I try to login I get redirected to the front page / login page and cannot access my files or upload.
To login cookies must be enabled, in order to enable cookies in internet explorer, go to Tools -> Internet Options -> Privacy. Here you can add www.fileden.com to your list of allowed websites or enable cookies.
If you still have problems after this, check any virus protection / security programs to make sure they are not preventing you from recieving cookies.

How many files can I upload?
You can upload as many files to File Den as you like as long as you always stay below the 500MB storage limit. How do I change my email address or password?
Go to click 'UserCP' on the navigation bar, then 'Edit email and password' on the left hand side to change either your email address or password.

What's the maximum file size for uploading files?
Free registered users can upload files up to 50MB in size, premium users can upload files up to 1024MB (1GB) in size.

How can I get the linking codes to my uploaded files?
After logging in, click the grey tick next to the file(s) you wish to get the linking codes to, from the drop down box menu at the top select 'generate URL and [IMG] tag', you'll then be given the appropriate linking codes for the files you wish to use.

What is an [IMG] tag?
An [IMG] tag is commonly used on forums allowing posters to post images in their posts instead of linking to them.

What is a thumbnail?
A thumbnail is a smaller version of an image in which you are uploading.

How do I delete files?
To delete a file(s), click the check box next to the file(s) you wish to delete on your 'My Files' page, at the top from the dorp down menu that says 'Selected files actions...' select 'Delete'.

How do I rename a file?
To rename a file(s), click the check box next to the file(s) you wish to rename on your 'My Files' page, at the top from the drop down menu that says 'Selected files actions...' select 'Rename', you shall then be taken to a page where you can rename the file.

For Silver, Gold and Diamond users

How do I renew my subscription?
When your subscriptions is approaching expiration, you will receive an email telling you how to renew your subscription. If you do not want to renew your subscription on a monthly basis you can signup for a yearly subscription which only needs renewing on a yearly basis. (You also get 2 months free!)

How do I cancel my subscription?
When you receive the email warning you about your subscription expiring, simply do not respond. Your account will then be taken back to the free account status.