Navigate around the help file using the quick links below:Bandwidth
- What is bandwidth?
- My bandwidth is being used up really quickly, why is this?
Uploading and file management
- Linking to files
- Renaming files
- Deleting files
- Moving files
- Zipping files
- I've changed my profile around, how can I return it to default?
- What's an RSS feed?
- I don’t want to display all my information on my profile, how do I hide some of it?
- Can I add custom HTML code to my page?
- Why are my download/upload speeds slower than normal?
- How do I upgrade to a premium account?
- How do I cancel my premium subscription?
- What is a 'CHMOD error'?
- HELP! All my files have been deleted!
- Why has my account been suspended and all my files deleted?
What is bandwidth?
Bandwidth is a measure of the amount of data being moved in/out of your File Den account - so for example if you upload a 5MB file and 100 people download it per day, your account will use 500MB of bandwidth a day, or approximately 15GB per month.
My bandwidth is being used up really quickly, why is this?
This could be due to a number of reasons - if you think your bandwidth is being used faster than expected, the first thing to try is to rename your files or move them into a new folder, changing the links. Some spiders that trawl the internet can find your files on websites you post them on resulting in far more bandwidth being used than expected. Remember, if you need more bandwidth you can always upgrade to one of our premium plans.
Uploading a file on File Den is easy. First of all, make sure that you’re logged into your File Den account - click here to login if you have not already. After you’ve logged in, click on the upload button as highlighted below:
On the left hand side of the upload page you can see all the various settings for the files you wish to upload. On the drop down menu of which says: ‘Main Folder (default)’ you can change the folder you wish to upload the file(s) into, as shown below:
The drop down menu below the change folder setting allows you to choose what action to take if the file(s) you’re uploading already exist. There are three options: Skip - this is the default option, if the file(s) you’re trying to upload already exist, then the files that already exist will not be replaced by the ones you’re trying to upload; rename – this tells you to rename the files you’re uploading instead of replacing the files already uploaded with the same name; overwrite – if you’ve already uploaded a file with the same file name, the file will be overwritten by the new one you’re trying to upload. These options are shown below:
On the left you will also see three other options – create [IMG] tags, create thumbnails and extract zip files.
Create [IMG] tags
By having this checkbox filled, you’ll be given [IMG] tags for the files you upload afterwards. These [IMG] tags allow you to embed them in software of which allow BB Code, such as forums and blogs.
If you select ‘create thumbnails’ you are given two options – small or large. A thumbnail is a smaller version of the image you upload. You can only create thumbnails for images.
Extract zip files
If you’re uploading any zip files then they will be automatically extracted if this option has been selected. For example, if you upload upload.zip and it contains 200 pictures, all 200 pictures will be extracted and you will see each one individually within your File Den account. This is very useful for quickly uploading lots of files.
Note: this cannot be used to extract .rar files and other libraries – the file you upload must be a .zip file.
Once you’ve selected which options you wish to activate/deactivate on the left, you can go on to selecting the file(s) you wish to upload. For the first file, click ‘browse’ towards the right of the form, then browse your PC for the file you wish to upload, as shown below:
If you want to upload more files, click the ‘add more files’ button. This should bring up another form below for you to choose another file. After you have chosen all the files you wish to upload, click the upload files button. After clicking this button, you should see the upload begin to progress as shown below:
This bar tells you how long is left – (in the example above, 42 seconds) the rate at which the file is being uploaded – (in the example above, 9kB/second), how much you’ve uploaded so far – (in the example above, 68kB) and the total file size of the file you’re uploading – (in the example above, 423kB).
Once the upload has completed you should be redirected to a
page as shown below:
By clicking on the different formats a different code will be generated in the box below it. [IMG] tags can be used on forums and some blogs for images (.GIFs, .JPGs and .PNGs). <img> tags are HTML tags for usage on web pages, blogs and social networking profiles such as Myspace and Bebo and the ‘Linked URLs’ provide a HTML link to the file uploaded – which you can also put on your web page, blog, social networking profiles etc.
That’s it, you’ve successfully uploaded your file(s)! You can then click the ‘Files’ link at the top to return to your My Files page.
Linking to files
Struggling to work out how to find the link to your files? First, click ‘files’ on the top navigation bar, then right click on the file you wish to get the link for, which should bring up a menu similar to the following:
Click properties, and a dialogue box should open giving you the following information for the files:
File Name: FileName
Size: FileSize KB
Uploaded on: Date
File options: Rename - Make Private - Resize
Linking codes: URL - BB Code - HTML Code
Click on the linking code appropriate for what you’d like to use it for, if you’re integrating the file in an external application, for example a flash mp3 player, use the ‘URL’, if you want to post the file on forums, select the ‘BB code’ and if you’d like a HTML link - for use on webpages and Myspace profiles select the ‘HTML Code’ option.
Want to rename one or more of your files? First, click ‘files’ on the top navigation bar, then right click on the file you wish to rename, which should bring up a menu similar to the following:
Select the ‘Rename’ option, a dialogue box will open up allowing you to change the name of the file. Click save when you’re happy with the new file name.
Want to delete one or more of your files? First, click ‘files’ on the top navigation bar, then right click on the file you wish to delete, which should bring up a menu similar to the following:
Select the ‘delete’ option, you will then be granted with a message asking you if you’re sure you’d like to delete the file(s), select yes and the file(s) will be deleted.
NB: THIS IS IREVERSIBLE, ONCE A FILE HAS BEEN DELETED BY YOU IT CANNOT BE RECOVERED.
Moving files to a different folder
If you’d like to move one or more file to a different folder, first click ‘files’ on the top navigation bar, select the files you wish to move, then right click on the file(s), which should bring up a menu similar to the following:
Select the ‘Move to…’ option, you will then be shown a dialogue box, simply click the folder in the dialogue box that you want to move the file(s) into and they will be transferred.
It is possible to create a zip file out of files you have stored in your File Den account, in order to do this, first click ‘files’ on the top navigation bar, select the file(s) you wish to add to a zip file, right click and a menu similar to that shown below should be displayed:
Select the ‘zip’ option, choose a name for the zip and select ‘zip’ and the files will be added to a zip archive in the folder the original files were in.
NB: When files are added to a zip file, they’re effectively ‘moved’ into it, they’ll no longer be available outside of the zip file within your account.
I’ve changed my profile around, how can I return it to its default look?
Click the ‘profile’ link in the main navigation bar, you should see a small link underneath ‘Yourname’s profile’ saying ‘Reset your profile to default settings (your data will not be lost)’ this returns your layout to how it originally looked.
What’s an ‘RSS feed’?
An RSS feed is a news feed you can obtain from your favourite news websites and blogs. If you put the URL to the RSS feed in the ‘RSS feed url’ box, found on the ‘RSS feed’ page within the profile manager, the latest news from that blog/news website will be displayed on your profile.
I don’t want to display all my information on my profile, how do I hide some of it?
In ‘my details’ and ‘about me’ you can make parts of your profile private by ticking the checkbox to the left of the information you wish to keep private. For example, if I wanted to keep my gender private, I could tick the checkbox next to gender on the ‘my details’ page.
Can I add custom HTML code to my page?
Currently you cannot use custom HTML on your page to change its look, we may look into implementing this feature in the future however.
Why are my download/upload speeds slower than normal?
During peak times, in particular in the evenings in the United States, thousands of people at once are downloading files from File Den which can result in some slow downs for free users - we try hard to keep things running smoothly during such times - if you need guaranteed fast downloads 24/7 we recommend you upgrade to one of our premium plans. Premium users access the site through different servers and will notice no drop in performance during peak times.
How do I upgrade to a premium account?
Simple. After logging in, navigate to: http://www.fileden.com/upgrade.php from there follow the instructions to upgrade.
How do I cancel my premium subscription?
In order to cancel your subscription with us you need to login to paypal and find the reccuring subscription with File Den - when you cancel this recurring subscription your account will be automatically downgraded on your next payment date.
What is a 'CHMOD error'?
You may get this error message when we're performing maintenance, please be patient and try again in 10-15 minutes time - it is usually rectified very quickly. If you see such a message for longer than 24 hours, report it on the support forums or by contacting us and we'll get right on it.
HELP! All my files have been deleted!
Free accounts' files are automatically deleted if the account remains innactive for 60 days or more - we send multiple email reminders from 30 days of inactivity onwards however to warn you of this. In order for your account to be marked 'active' again you simply need to re-login.
Why has my account been suspended and my files deleted?
Accounts are only suspended for breaking our Terms Of Service / Acceptible Use Policy in one or more ways - due to the multitude of breakages of these policies each day we cannot send individual emails explaining why your account was suspended. Chances are however, if your account was suspended, the most likely cause of account suspensions is uploading copyrighted material or malicious software (Malware/Spyware/Virus) files. We take any breakages of our TOS/AUP very seriously - remember you agreed to them when registering an account with us. By using our service you're agreeing to abide by our TOS/AUP at all times.
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